Ordering and delivery information
Updated 1st December 2020
We have put plenty of measures into place to ensure that the nursery can continue operating throughout this unprecedented time. We are still open for business and we thank our customers for continued support.
New orders - We are striving to fulfil orders within 15 working days. All orders are despatched in one delivery.
Any Bare Root fruit trees - Availability means available for supply from late November to May.
Collection - Please note. The collection area is a help yourself area. There is no contact with any of our staff. Please do not enter the packing area. Your order will be clearly marked with your name on it.
If you would like to collect your trees then please place your order through the website and select the collection option at the checkout. There is a calendar on the page where you can select your collection day. Note the collection is from the collection bay in front of the old Farm shop. Directions can be found here
Please remember except for the collection area and Nursery Office, the Nursery and the other sites are production facilities and are not arranged for the convenience of visitors. For example on each site there are moving vehicles, hazardous machinery and equipment, substances hazardous to health and some surfaces unsuitable for some footwear. The risk from these hazards is, of course, controlled but visitors who are not familiar with the work environment may be at greater risk than operators and other staff who are.
And so during your visit we politely ask you to comply with the following rules, both for your own safety and for other business reasons:-
1. If travelling by car please park in the visitors parking area.
2. Children must be accompanied by an adult at all times.
The delivery charge is worked out from the weight and the size of the plant. We have several rates that apply to UK mainland addresses (Some Scottish postcodes are more than this). A delivery charge of £8.95 is for all single tree orders. £10.25 if more than one tree. £15.00-£25.00 charge for larger orders except in the case of the Espalier Fans and Step Over trained trees where this charge between £40.00 - £57.00 depending on the delivery location.
The lower postal rates range from £2.80 - £5.70, will be applied to smaller orders of the lighter plants like currants, raspberries, gooseberries, blackberries, asparagus and strawberries although this does depend on the quantity you order. Once you have put together your order the delivery charge will show before payment. All orders are despatched in one delivery. If your order contains both bare root and container grown plants then we can only despatch when all plants are ready.
Courier rates of £18.00 - £75.00 will be charged for deliveries to KW IV AB PH KW HS ZE IM BT DD JE GY PO30 PO31 PO32 PO33 PO34 PO35 PO36 PO37 PO38 PO39 PO40 PO41 Postcodes. The delivery charge is worked out on the size and weight of the items you are ordering and will show at the checkout. We are sorry but some of our larger tree items, there may not be a delivery option for these locations.
Due to GB leaving the EU we now have no delivery options outside of the United Kingdom available to us due to plant health export restrictions. From 1 January 2021, all regulated plants and plant products exported from England, Scotland or Wales to the EU will be subject to EU import controls in line with goods exported from the rest of the world. A phytosanitary (health) certificate (PC) would need to be obtained by us for each order and the cost for this is too expensive for each individual order.
All orders are despatched in one delivery. If your order contains both bare root and container grown plants then we can only despatch the whole order when all plants are ready.
If you change your email address at any time please change your details on your account.
To take advantage of a promotional code or gift voucher this must be entered into the redeem code box at the checkout. Discounts cannot be given once an order is completed and any codes have not been used.
Loyalty Reward Points. Save money as you grow with Blackmoor!
Loyalty reward points are worth 2% of purchases, plus you get various other sorts of rewards. 1 point is £0.01 (Account Holders Only) Loyalty points are not awarded when checking out as a guest.
- Signing up for an account: 100 Points
- Reviewing a product: 25 Points
- Sending a friend a link (from product page)
The points on offer will change, for instance when we launch a product we may raise the value of reviewing it. Points only become available in your account after a certain period, for purchase points it happens automatically when an order is shipped out, with reviews they are reviewed by admin, to make sure they are not gibberish and are relevant.
Once the points are validated they are available in your account to spend. On your checkout page you can enter the amount of points you wish to use against the order. You need to have an account with us for points to be registered.
The points have an expiry period of 12 months.
Your guarantee of quality.
We supply the highest quality trees and plants and pack them with great care. In the unlikely event that you are not satisfied or damage occurs in transit, please contact us within 2 days of receipt.
We will also refund or replace (Customer to pay for the delivery cost) any trees or plants that die in the first spring after they have been supplied as long as we are satisfied that they have been treated and planted properly. You only have to pay for the delivery of the replacement. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care on your part. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. We cannot be responsible for any airborne pests and diseases that are out of our control.
If you have a claim we ask that you send us good quality photographs of the dead plants in the ground - at least one close-up of the dead plants themselves, showing the leaves, stems and where they go into the soil. At least one broader shots of the planting area, showing all of the dead plants.
We will use these photographs to help work out what went wrong, so we can advise if appropriate to ensure that your replacements don't die too!
Orders are taken on the understanding that we charge your account at the time when the order is taken even though it may not be possible to supply the order until a later date. You can cancel your order at any time and you are entitled to a full refund.
All deliveries are made with an overnight courier. If someone is at the delivery address during the day it helps. All bare root plants are despatched from November to April and are subject to rigorous quality tests at every stage of growth and from lifting to packing. Roots are soaked and covered before shipping which means that each plant reaches you in prime condition for growing away in the spring. Plants are packed in a strong cardboard box and shipped by overnight courier.