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Collection - If you would like to collect your trees then use this option. Note the collection is from the Wholesale Nursery office between Monday-Friday only. Please allow 2 working days for your order to be processed prior to collection date. For directions see the Visit Our Farm Shop Page
Delivery Charges - The delivery charge is worked out from the weight and the size of the plant. We have several rates that apply to UK mainland addresses. A delivery charge of £8.00 is for all single tree orders. £10.00 if more than one tree except in the case of the Espalier and Fan trained trees where this charge is a maximum of £40.00. The lower postal rates range from £2.50 - £5.50, will be applied to smaller orders of the lighter plants like currants, raspberries, gooseberries, blackberries, asparagus and strawberries although larger orders will go into the £10.00 rate. Once you have put together your order the delivery charge will show before payment. All orders are dispatched in one delivery.
Delivery times - Orders placed up to Tuesday are dispatched the same week. Orders placed after Tuesday are dispatched the following week. You can add to your order at anytime. If you wish to add to your order then please email us and we shall send you a ref code that can be used for free shipping. We shall let you know when your order is being shipped via email. If you change your email address at any time please change your details on your account.
To take advantage of a promotional code or gift voucher this must be entered into the redeem code box at the checkout. Discounts cannot be given once an order is completed and any codes have not been used.
Your guarantee of quality.
We supply the highest quality trees and plants and pack them with great care. In the unlikely event that you are not satisfied or damage occurs in transit, please contact us within 2 days of receipt. We will also replace any trees or plants that die in the first spring after they have been supplied as long as we are satisfied that they have been treated and planted properly.
Orders are taken on the understanding that we charge your account at the time when the order is taken even though it may not be possible to supply the order until a later date. You can cancel your order at anytime and you are entitled to a full refund.
All deliveries are made with a overnight courier. If someone is at the delivery address during the day it helps. All bare root plants are dispatched from November to April and are subject to rigorous quality tests at every stage of growth and from lifting to packing. Roots are soaked and covered before shipping which means that each plant reaches you in prime condition for growing away in the spring. Plants are packed in a strong cardboard box and shipped by overnight courier |
